Blog / Restaurant POS vs WhatsApp Ordering
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Restaurant POS vs WhatsApp Ordering
WhatsApp is a good inbox and a bad bill. SpoonCub keeps the ticket, then can share the completed bill back into a WhatsApp chat.
Restaurants use WhatsApp because guests already have it. The thread then becomes the menu, the order, the payment proof, and the complaint. That collapse is the problem.
WhatsApp alone
- No shared view of open orders.
- Prices drift.
- Fine for a handful of tiffin clients who never overlap.
SpoonCub plus WhatsApp
- Take the order as a parcel ticket.
- After it is completed, share the bill text on WhatsApp.
- The chat is delivery of the bill, not the record.
Which one to run
There is no WhatsApp API here. Sharing opens a chat the staff member sends. Payment is still marked inside the order.
Related: Software for home food businesses.
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