Blog / Self-Ordering vs Waiter Ordering: Which Is Better for Restaurants?
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Self-Ordering vs Waiter Ordering: Which Is Better for Restaurants?
Self-ordering suits a queue that can tap a kiosk. Waiter ordering suits a dining room. SpoonCub is waiter ordering on the waiter's phone.
Self-ordering shifts mistakes to the guest and support to you. Waiter ordering keeps a person accountable for the ticket.
Self-ordering
- Kiosk, QR, or a guest phone.
- Works for a food court or a cafe that wants fewer staff.
- Not a SpoonCub feature.
Waiter ordering
- A person hears 'less spicy' and writes it on the ticket.
- SpoonCub stores that as a remark and a line item.
- Better when hospitality is part of the meal.
Which one to run
A small restaurant with two waiters should arm the waiters, not ask every table to install something.
Related: QR ordering vs staff ordering.
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